Last updated: February 2026
Remi AI Ltd
Stored in Europe
All infrastructure hosted on Hetzner in Germany.
No model training
Your data never enters a training pipeline.
Your rights protected
Access, correct, delete, or export your data.
Essential cookies only
No tracking, analytics, or advertising cookies.
Remi AI Ltd is the data controller for personal data processed through the Remi platform. We are registered in England and Wales. Contact: privacy@remiai.co.uk
Email address (for authentication via magic link login), name (if provided), account and workspace membership.
Chat messages and AI responses, uploaded documents and their extracted text, facts and knowledge items, integration connection status, credit usage and cost records, login times, session data, IP addresses, browser and device information.
Vector embeddings of your documents (mathematical representations, not human-readable). Event logs recording all actions for audit trail purposes.
| Purpose | Legal Basis |
|---|---|
| Provide the platform and AI services | Performance of contract (Art. 6(1)(b)) |
| Process your documents for AI retrieval | Performance of contract (Art. 6(1)(b)) |
| Route prompts to AI providers | Performance of contract (Art. 6(1)(b)) |
| Maintain audit trails and event logs | Legitimate interest (Art. 6(1)(f)) |
| Send service notifications | Legitimate interest (Art. 6(1)(f)) |
| Billing and credit tracking | Performance of contract (Art. 6(1)(b)) |
| Prevent fraud and abuse | Legitimate interest (Art. 6(1)(f)) |
We do not use your data to train AI models.
We do not sell your data.
We do not profile you for advertising.
When you send a message, your prompt and relevant document context is sent to an AI provider to generate a response.
EU-based providers (data stays in the EU):
| Provider | Data Location | Purpose |
|---|---|---|
| Mistral | EU | Response generation |
| Remi-hosted models | EU | Response generation |
US-based providers (data processed in the US):
| Provider | Data Location | Purpose |
|---|---|---|
| OpenRouter | US/EU (varies) | Routes to third-party providers |
| Anthropic (Claude) | US | Response generation |
| OpenAI (GPT) | US | Response generation |
| Google (Gemini) | US | Response generation and embeddings |
You control which providers your workspace uses. Remi's default automatic routing prioritises EU providers. If you manually select a US-based model, your prompt data will be processed in the US. US-based providers do not retain your data for model training under their API terms.
All Remi-managed infrastructure is hosted in the EU.
| Data Type | Provider | Region |
|---|---|---|
| Account data, messages, events, usage | Neon PostgreSQL | EU only |
| Document files | Hetzner S3-compatible storage | EU only |
| Document vector embeddings | ChromaDB (self-hosted on Hetzner) | EU only |
| Real-time session tokens | Ably | EU/UK |
The only circumstance in which your data leaves the EU is when prompts are sent to a US-based AI provider for response generation, and this only happens if your workspace is configured to use one. These transfers are covered by Standard Contractual Clauses (SCCs).
Under UK GDPR, you have the right to:
Email privacy@remiai.co.uk. We respond within 30 days.
Remi is a business platform. Not intended for anyone under 18.
We notify you of material changes via email at least 30 days before they take effect.
Contact us at privacy@remiai.co.uk. You can also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113.
Remi AI Ltd — Email: privacy@remiai.co.uk