Each client and process has a project. Documents, decisions, and context live there, not in someone's inbox.
When Sarah notes 'Client A prefers monthly calls on Tuesdays', it becomes a searchable Fact. Forward a client email to Remi and it extracts key details automatically.
Any team member opens the project and asks: 'What's the current status with Client A?' Remi answers from everything that's been recorded.
Documents are searchable by content, not just filename. No more 'which folder did James save that in?'
New starters don't need weeks of shadowing. They open the project, ask Remi a few questions, and get up to speed in minutes.